Reward and retain your top CS performers

Inject quantitative performance data into OKRs while creating a culture that encourages growth and engagement.

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Benchmark and reward your CS team

Seam syncs CS output across apps and builds a knowledge graph to determine benchmarks for top performing customer support members.

Deploy stack ranking and cohort analysis

See who’s putting in the most effort on your CS team and build custom cohorts of individuals to compare contributions to your broader org.

Transparently score real-time CS efficacy

Layer data-driven efficacy insights into your qualitative CS goals and OKRs, in turn eliminating subjective performance measurement.

Seam helps us easily benchmark and reward our highest performers while staying lean as we continue to scale. No brainer for any high-growth founder.

Scott Sonneborn Co-Founder & CEO at Tydo

FAQ

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How will Seam impact our team culture?

From our experience onboarding countless enterprise customers, Seam quickly drives a positive cultural impact across the entire org. More specifically, integrating Seam into your performance management system improves morale for high performers.

Does Seam track clicks and screens?

No, Seam does not engage in mouse tracking, key logging, software installs, or browser monitoring. Seam focused on actual work output by aggregating existing performance data to make it easier to digest and help leaders understand what’s really going on in their company.

How will implementing Seam make our employees feel?

Leading remote and hybrid teams requires additional tooling – simply as a function of not being in the office. Seam delivers this extra layer, helping leaders manage their team more effectively.

Critically, best-in-class operators and A players love this style of measurement because it makes their effort and performance clear and obvious to their managers.

Does Seam replace employee performance reviews?

No, Seam doesn’t replace existing performance reviews. In fact, we’re strong believers in reviews. Instead, Seam injects quantitative data into OKRs and performance reviews, enabling managers to provide better accountability and transparency while helping recognize top talent.

After onboarding with Seam, our technology will work hand-in-hand with your existing performance management systems.